What are the shipping deadlines for the holiday season?
Please refer to this link here for the holiday shipping deadlines
How long does it take to have my order processed?
We want you to have your item as quickly as you'd want it as well. Once your order has been placed, it will be prepared and ready to ship within 2 business days. Shipping times are then calculated afterwards.
Do you ship to the US and other parts of the world?
Yes, we are based in Toronto, Ontario, Canada and ship worldwide. We are not responsible for customs fees associated with your order if it is delivered outside of Canada. Please refer to Canada Post's Mailing and Shipping page here for more details on available shipping options and delivery times.
What currency are your items sold in?
The prices of all items are shown in Canadian dollars.
What new plushies and designs will be coming out?
For this and other questions of this type, please follow us on Instagram and twitter @dimsumcity and Like us on Facebook.com/dimsumcity to keep up to date with upcoming designs and collections!
Where is the Dim Sum City storefront?
Although our Chinatown Center store has been closed, we are actively looking for a new location. Stay tuned!
Why are some of your items not shipped by you?
We're currently working with some quality print-on-demand partners to provide more variety of products for you guys. As such, the order fulfillment for those items that we haven chosen to provide through them will be handled by them.